FAQ

General

TLC Incentives Ltd respects the privacy of every individual who visits our sites or responds to our interactive advertisements and other communications. The ‘Thank You’ web-site is operated and administered by TLC Incentives Ltd. This Privacy Statement outlines the information TLC will collect and how we will use that information.

We may modify this Privacy Statement and you should therefore periodically visit this page to be sure that you have read and agree with our most current privacy statement.

Use of your data

No personal data is entered or processed on this website and you do not need to register on the site to view these retailer offers. You will see offers from various third party retailers and you can then click on a link or in some cases call the retailer to take up an offer that interests you. At this point you may be asked to register details with the retailer.

Retailers have their own individual policies as to whether they share details of customers with other organisations. These will be in their Privacy Policy or Terms & Conditions which you will find on the retailer's website or advised on the phone. Some retailers may share information back with Capital One and TLC regarding any purchase you make. Visit Capital One for details as to how Capital One will use your data.

Information collected via this website include the response levels to track how popular the offers are, the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site or advertisement. We will share this information with Capital One for the purposes of better understanding customer's interests and to help improve Capital One’s business and sites.

If you have any queries regarding privacy, please contact TLC by sending an email to capitalonethankyou@tlcmarketing.com. Emails cannot be guaranteed to be 100% secure and whilst TLC will strive to protect the security of personal information, it cannot ensure the security of any information you may send and you do so at your own risk. Personal information will only be used for trying to resolve your enquiry and, as such, may need to be disclosed to the relevant retailer and Capital One. In particular, you are asked not to disclose by email any confidential information and in no circumstances should you quote your credit card pin, security code or 16 digit card number. Where you have an order/reference number from a retailer, please quote this if relevant to your enquiry.

Use of Cookies

When you view one of our sites or advertisements, we may store some information on your computer. For example, this information may be in the form of a "Cookie" or similar file that will allow us to tailor a site or advertisement to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. Please note that removing or blocking Cookies may interfere with your full use of our site.

Copyright and Trademark Information

© 2012 Capital One.

Capital One is Authorised and regulated by the Financial Services Authority. Register Number 204440.

Capital One Bank (Europe) plc. Registered Office: 350 Euston Road, London NW1 3JJ. Registered in England and Wales. Company Number: 3879023. Capital One is a provider of retail financial services. Credit licensed by the Office of Fair Trading.